"I have had the privilege to hear Mindy speak on the topic of patient and family fears on many occasions, and have seen her inspire large groups of front line nurses, physicians, support staff, and their leaders to take the care experience to the next level. She has a unique gift of igniting compassion and empathy through a deep understanding of human behavior.

I am thrilled that she has put her expertise as a public speaker into a book so that many more can tap into this incredible passion that she has for not only the patient experience, but also the caregiver experience. It is refreshing to read a book that not only inspires the care team to identify and address patient fears, but also helps caregivers acknowledge their own fears and understand how this impacts the patients, with actionable takeaways on how to address it.

This book is an inspiring read, filled with stories and real life examples. It is as authentic as Mindy Spigel herself. It’s a must read!"

Annamari Dietrichson, MHA

Division Vice President - HCA Healthcare Continental Division

“Mindy Spigel’s work is a brilliant reminder to all healthcare providers that the work we do on a daily basis can possibly be the day that forever marks the life of the patient in our care. Our routine procedures, IV starts, delivery of a diagnosis, surgery performed, or even admitting process can be traumatizing and life changing for some patients. Patients enter into a world so unfamiliar to them, yet so comfortable for us – yet we have a tendency to lose sight of that. Mindy’s empathetic view of the patient experience through the eyes of both patient and family is a must read for all who are privileged enough to deliver care. It is with great hope that those who read There’s a Snake on My Head! will never see a patient the same way. Bravo, Mindy Spigel!"

Colleen Sweeney, RN, BS, CSP

Founder/Owner of Sweeney Healthcare Enterprises

"There is never a better view than from on the field vs from the bleachers! Mindy Spigel’s many years as a RN then at the bedside as a patient experience leader, educator, and trainer in many hospitals working with countless patients, their families, associates, and physicians are captured beautifully in this book. Brief and brilliant, this work provides so many “gold nuggets” on how to make the patient experience special.    

The practical advice and real-life stories will help the reader easily translate these pearls of wisdom to executable actions. The winners…your patients, their families, associates, physicians, and the honorable tradition of compassionate healthcare.

Thank you, Mindy, for sharing your experiences and wisdom. It would have been a lost opportunity to keep it to yourself for the many who can now operationalize your sage advice!"

Chris Karam, FACHE

SVP, CHRISTUS Health Louisiana - Southeast Texas